Complaints are handled fast & fairly

We (the Merchant) will make sure you (the Consumer) can contact us in an easy and convenient way. We commit ourselves to offering a transparent and easily accessible customer service and complaints handling system. If you contact us, we will reply substantially within 3 working days in at least the language in which you have concluded the transaction and if possible in your own language. We inform you via the Safe.Shop trust mark logo on every page of our web shop about how to file a complaint and the possibility to start an out-of-court dispute handling process with Safe.Shop as intermediate.

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