Questions & Answers

What are the benefits for my online shop?

The Safe.Shop trustmark provides you with the following benefits:

1. The Safe.Shop Consumer Review System will increase trust as customers can both see your online store’s rating as well as evaluate your online store through the rating system. You can present this rating on your website.

2. The Trust Score acts as a strong indicator for both the security and technical proficiency of your online shop. Showing the score on your site increases its trustworthiness in the eyes of your customers.

3. The Safe.Shop Global Code of Conduct saves you time and trouble, as we are mediating your disputes. Leading to less misuse of your complaints procedure and the avoidance of legal procedures.

4. By obtaining extra (legal) badges you adhere to doing business according to national, and/or EU law. This reduces cost by not having to hire your own lawyer.

5. Upon request, we provide other solutions to increase trust, such as an online security test and a fake product scan. Each of these solutions will add an extra trust mark to your website.

Do I have to sell globally?

No, you do not have to sell cross-border to carry the Safe.Shop trustmark. In fact, you may choose to carry the trustmark even if you only sell in your own country as long as you adhere to the Safe.Shop Global Code of Conduct.

How can I apply?

In order to apply for Safe.Shop you can simply visit our application page and fill in your details.

Can I apply as a private person?

Currently it is not possible to apply as a private person, but we are working on changing this! If you are interested in this and would like to know more feel free to contact us.

What if I am already certified in my own country?

Safe.Shop works together with local trust partners. If you are already legally certified in your own country, the certification costs may be waived. Please contact us, if this is the case.

Do I have to pay for Safe.Shop?

No, we offer an free model. With this model you are allowed to run the Safe.Shop logo on your website. With the free model you also get access to the Safe.Shop Consumer Review System. You can find the entire description of the free model here

How do I implement the Safe.Shop script?

To use the additional services of the Safe.Shop logo you need the implement the Safe.Shop script on your website. When you request our services via this page, we will contact you and send you a code you can paste in your Content Management System (CMS). 

Go Global!

''The consumer today does not think in borders, therefore we as cross-border retailers are in dire need of a global trustmark like Safe.Shop.”

- Alon Ben Joseph, Owner Ace Jewelers Group

Expand with Safe.Shop

''Although our brands are global, consumers do not always know they can also buy our brands directly. I believe Safe.Shop can help the consumer make the last small step.''

- Carlo Klaasse, Ecommerce Manager Branded

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